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COVID-19 Updated Policies and Processes

We have created this page to update you on our current COVID-19 changes in policies and processes.

Hours of Operation: Monday - Friday / 10am - 6pm

Customer Service: Due to an increase in orders and emails, we ask that you please allow up to 48 hours for a response.

Shipping Times: We have experienced some orders taking longer than usual due to shipping carriers being overwhelmed with online orders. A little more patience than normal will be required at times with this.

Fulfillment: Please allow up to 72 hours for fulfillment unless the item is on backorder in which case the estimated ship date will be located on the product page. 

Pre-shipment Status: If you receive your shipping notification email and it says pre-shipment, please know this is the first part of the fulfillment process. We are receiving a surge in online orders and ask that you allow your order to sit in pre-shipment for up to 72 hours. If it extends beyond that, please email us at info@riddleoil.com with your order number and we will look into it asap.