FAQ


 
Returns - 


Due to the nature of our products, we do not allow returns. Please consider this when purchasing Riddle Oil products. We strongly encourage all first-time customers to purchase the Sample Kit, which includes all seven signature scents. This kit comes with a $10 off code to apply towards your next full-size purchase.
 


Exchanges -


We allow unopened (tamper-proof sticker intact) unused products to be exchanged within 14 days of the delivery date. The product must be protected and shipped back with a letter including your name, email address, and order number. Please also specify what item(s) you would like in exchange or if you prefer store credit.

  • Items that have been opened and sent back for an exchange will be returned to the customer.
  • All Candles, limited-run collections, and closeout products are final sale and are not eligible for exchange or store credit.
  • The customer is responsible for costs associated with shipping item(s) back to our fulfillment center.
  • Riddle will cover domestic shipping costs when sending new exchanged items.
  • International customers are responsible for shipping costs when sending new exchanged items.

Once your exchange has been received and processed by our fulfillment center, you will receive an email with a tracking number for your new items, an invoice for your international reshipment, or your store credit information. Store credit will be for the product only; the original shipping cost is not included.


Exchanges / Mail to:
Riddle Oil Corp
Attn: Exchanges
11848 Jefferson Blvd.
Los Angeles, CA. 90230
 


Damages - 


Sometimes damages happen! If your order arrived damaged, please email us the following information immediately:

  • Name on Order
  • Order Number
  • Image of the damage (this is very important)
  • Description of damage
  • Items that were affected

Once your damage information is reviewed, you will receive an email from us letting you know if a replacement piece or item(s) was shipped and your tracking number.
 


Canceling Orders - 


If you would like to cancel your order for any reason, please email info@riddleoil.com and let us know; be sure to include your name and order number. Our customer service agent will check to see if your order is still in the queue to be processed; if it is, we can cancel it. If your order has already been processed and shipped, we will be unable to cancel the order, and your order will fall under the exchange/return policy.
 


Price Adjustments -


If you placed an order and soon after, items in your order go on sale, if your order placed timestamp is within 48 hours of our sale, you can reach out to us and request your order be price adjusted.


Holiday sales from 11/24-1/5 are not eligible for adjustments since this period will contain many different deals.


If you purchased before a BOGO sale and your order has already been fulfilled, your order is not eligible for an adjustment.


We only allow one discount or gift with purchase per order. Discounts and gift with purchase items cannot be combined unless specified.


Gift with purchase items cannot be added to an order after shipment. If we still have stock of the gift with purchase item and your order qualifies, we may offer to ship separately (buyer covers shipping cost at that point).
 


Returned Shipment - 


If your order is returned to our fulfillment center due to an incorrect address or any other reason, we will notify you via email. We will make a one-time exception for domestic returned shipments; you will be responsible for any future occurrences. Customers of returned international orders will be responsible for reshipment of the order. If international customers do not want to pay for reshipment, there will be a 15% restocking fee of the product amount; the remainder of the total will be refunded to the customer less the initial shipping cost.