FAQ

*Please note, all sale items discounted 30% or more are not eligible for exchange or store credit.

 

EXCHANGES:

If you would like to exchange your scent for another scent or even another product please send your item(s) back within seven business days in a protected shipping container with a letter that includes your name, email address and order number (found on your confirmation email). Also, include the items you would like to receive in exchange. You can also specify if you would prefer a shop credit to be used at a later date.

*Items must be unused (tamper proof sticker on box still completely intact).

*Items that have been tampered with that are sent back for an exchange will be returned to the customer.

*All Candles, limited run collections, and closeout product are final sale and cannot be exchanged.

*Customer is responsible for shipping charges to and from Riddle HQ for International exchanges.

*You will receive an email from us once your items are received with either your new tracking for your new items or your shop credit information. Please note, for store credit, the amount will be for product only.

 

Exchanges / Mail to:

Riddle Oil Corp

Attn: Exchanges

11848 Jefferson Blvd.

Los Angeles, CA. 90230

 

DAMAGES: 

If you received an order that was damaged, please email us at info@riddleoil.com with an image, order number, name the order was placed under and description of the damage. *Please note that an image is required.

We will review the damage and either ship out a replacement piece or replacement order immediately. *Please hold on to all items as you may be asked to ship them back to our office. Shipping charges will be refunded to you if asked to do so.

 

RETURNS:

We do not allow returns. Please take this into consideration when purchasing Riddle Oil products.

 

CANCELLATIONS: 

If you would like to cancel your order for whatever reason and we receive the email prior to the order being shipped we will gladly do so. In this event you will receive a cancellation email and your original form of payment will be fully refunded. Otherwise, shipped items will fall under the exchange/return policy.

 

ADJUSTMENTS:

Discounts can only be price adjusted if we are contacted within 48 hours of the sale.

In the event that you purchased prior to a BOGO sale and your order has already been fulfilled, your order is not eligible for an adjustment.

We only allow one discount or gift with purchase per order. Discounts and gift with purchase items can not be combined unless specified by us.

Gift with purchase can not be added to an order after it has been shipped. If we still have stock of the gift with purchase item and your order qualifies, we may offer shipping separately (buyer covers shipping cost at that point). 

 

ACCESSIBILITY

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