Store Policies

Customer Service Etiquette — Please Read First

We are committed to providing exceptional service, and we ask that all communication with our team remain respectful. Messages that are rude, aggressive, or harassing will not receive a response.

Our team works hard to respond to everyone as quickly as possible. To help us do that efficiently, please avoid sending multiple messages across different platforms (email, Instagram, Facebook). One message is enough—we promise we’re on it.

Our policies were thoughtfully created and are clearly listed on our website. You are required to agree to these terms at checkout before completing your purchase. Please understand that these policies are firm.

We reserve the right to block customers who are abusive or engage in fraudulent activity. If a chargeback is filed in violation of our policies, the customer will be added to a “do not purchase” list.

We love our customers and genuinely want you to have the best experience possible. That said, we do not tolerate trolling or bullying. We make fragrances and skincare products—we’re not licensed therapists. Please keep this in mind when reaching out.

As my mom always said, “You catch more flies with honey than with vinegar.” Enough said.

👉 Click here to visit our Help Desk

Important Riddle Policies
(See the Help Desk link above for full details.)

All products are final sale.
Exchanges are allowed only if they meet our exchange policy criteria.
Order cancellations may be possible, but are not guaranteed.

Refund policy

Pheromone Oil Products

Please be aware that the scented oils in this category are base note only formulas. They work with your own body chemistry (hormones, diet, health, genetics, pheromones, etc.) to act as an accelerant to your natural scent; we call these pheromone oils. These oils are enhancers, and because you're often nose-blind to your own scent, you may not smell these on yourself. However, our number one review on these scents is how many compliments people receive when wearing them.

People who love these scents are usually sensitive to smells and love their subtle nature. They typically suffer from fragrance-related headaches and don't from these. They don't want to smell overpowering to people around them. They use these scents as enhancers with other fragrances they wear.

We ask that you consider all of this information when purchasing these oils, as we do not accept returns for not being able to smell your pheromone products.

Returns / Exchanges / Refunds

Due to the nature of our products, we do not allow returns. We also do not process refunds. Please consider this when purchasing Riddle Oil products. We strongly encourage all first-time customers to purchase the Sample Kit, which includes all seven signature scents. This kit comes with a $10 off code to apply towards your next full-size purchase.

We allow exchanges on a case-by-case basis. Please reach out to our customer service team to request an exchange. We never allow exchanges on the Sample Kit or Sample Kit + Gift Card products.

Damages

If your product has been damaged in shipping or has a manufacturing defect, email us within one week of the delivery date. Please include your name, order number, images, and a description of the damage.

Please note that we do not allow refunds for damaged products; you can choose for the product to be replaced or store credit issued. Again, we ask that if you commit to a product by placing an order, you are willing to work with us to correct any issues by getting you the correct product.

We will not be able to assist anyone who does not include images of their damage.

Order Adjustments

If you placed an order and soon after, items in your order go on sale, if your order was placed within 48 hours of our sale, you can reach out to us and request your order be price adjusted.

Holiday sales from 11/24-1/5 are not eligible for adjustments since this period will contain many different deals, days apart from each other.

If you purchased before a BOGO sale and your order has already been fulfilled, your order is not eligible for an adjustment.

Returned Shipments

If your order was returned to us due to an incorrect address given at checkout, you will be charged for the reshipment of the product. We will only reship the order one time from the initial order shipment.

International customers will also be charged for the reshipment of your order. If international customers do not want to pay for reshipment, there will be a 20% restocking fee of the total of the order; the remainder of the total will be refunded to the customer, less the initial shipping cost.