Exchanges / Returns / Cancellations
We want you to be happy with your purchase so we do allow exchanges.
If you would like to exchange your scent for another scent or even another product please send your item(s) back within 7 business days in a protected shipping container with a letter that includes your name, email address and order number (found on your confirmation email). Also, include the items you would like to receive in exchange. You can also specify if you would prefer a shop credit to be used at a later date.
*You will receive an email from us once your items are received with either your new tracking for you new items or your shop credit information.
610 Venezia Ave. Office D / Venice, CA. 90291
We do not allow returns due to it being beauty products that are not re-sellable once shipped out. Please take this into consideration when purchasing Riddle Oil products.
If you would like to cancel your order for whatever reason and we receive the email prior to the order being shipped we will gladly do so. Otherwise, shipped items will fall under the exchange/return policy.