My Cart

Close

Exchanges / Damages/ Returns / Cancellations

EXCHANGES:

If you would like to exchange your scent for another scent or even another product please send your item(s) back within 7 business days in a protected shipping container with a letter that includes your name, email address and order number (found on your confirmation email). Also, include the items you would like to receive in exchange. You can also specify if you would prefer a shop credit to be used at a later date.

*Items must be unused and in original packaging 

*Customer will be charged shipping for International exchanges.

*You will receive an email from us once your items are received with either your new tracking for your new items or your shop credit information.

Mail to:

Riddle Oil

Attn: Exchanges

11848 Jefferson Blvd.

Los Angeles, CA. 90230

 

DAMAGES: 

If you received an order that was damaged, please email us at info@riddleoil.com with an image, order number, name the order was placed under and description of the damage. 

We will review the damage and either ship out a replacement piece or replacement order immediately. *Please hold on to all items as you may be asked to ship them back to our office. Shipping charges will be refunded to you if asked to do so.

 

RETURNS:

We do not allow returns. Please take this into consideration when purchasing Riddle Oil products.

 

CANCELLATIONS: 

If you would like to cancel your order for whatever reason and we receive the email prior to the order being shipped we will gladly do so. Otherwise, shipped items will fall under the exchange/return policy.

 

ADJUSTMENTS:

Discounts/promos cannot be combined. Discounts can only be price adjusted if we are contacted within 48 hours of the sale.