Refund policy

Pheromone Oils & Scent Experience

Scent is highly personal and can smell different out of the bottle, on different individuals, or even on the same person from day to day. Our pheromone oils are intentionally designed to blend with your unique body chemistry, creating a personalized scent experience that may feel subtle to the wearer.

Because scent perception is subjective and influenced by factors such as genetics, environment, hormones, and individual olfactory sensitivity, experiences with our pheromone oils can vary significantly from person to person. Some customers find the scent immediately noticeable, while others experience it more subtly or primarily through the compliments and reactions they receive from those around them.

For this reason, we do not accept returns, refunds, or exchanges based on personal scent perception, including concerns that a product is scentless, smells different than expected, or is not perceived in the same way over time. Every product undergoes multiple manufacturing and quality-control checks to ensure consistency and accuracy to the intended formula.

We encourage customers to consider the unique nature of pheromone-based fragrances before making a purchase.

Returns, Exchanges & Refunds

Due to the personal nature of our products, all sales are final. We do not accept returns or issue refunds.

For first-time customers, we highly recommend starting with our Sample Kit, which includes all of our signature scents and comes with a $10 credit toward a future full-size purchase.

Domestic exchanges may be approved on a case-by-case basis. Please note:

Sample Kits are not eligible for exchange.
Sample Kit + Gift Card purchases are not eligible for exchange.
International exchanges are not available.

If you have questions before purchasing, our customer experience team is always happy to help guide you toward the products that may be the best fit for you.

Refund policy

Pheromone Oil Products

Please be aware that the scented oils in this category are base note only formulas. They work with your own body chemistry (hormones, diet, health, genetics, pheromones, etc.) to act as an accelerant to your natural scent; we call these pheromone oils. These oils are enhancers, and because you're often nose-blind to your own scent, you may not smell these on yourself. However, our number one review on these scents is how many compliments people receive when wearing them.

People who love these scents are usually sensitive to smells and love their subtle nature. They typically suffer from fragrance-related headaches and don't from these. They don't want to smell overpowering to people around them. They use these scents as enhancers with other fragrances they wear.

We ask that you consider all of this information when purchasing these oils, as we do not accept returns for not being able to smell your pheromone products.

Returns / Exchanges / Refunds

Due to the nature of our products, we do not allow returns. We also do not process refunds. Please consider this when purchasing Riddle Oil products. We strongly encourage all first-time customers to purchase the Sample Kit, which includes all seven signature scents. This kit comes with a $10 off code to apply towards your next full-size purchase.

We allow exchanges on a case-by-case basis. Please reach out to our customer service team to request an exchange. We never allow exchanges on the Sample Kit or Sample Kit + Gift Card products.

Damages

If your product has been damaged in shipping or has a manufacturing defect, email us within one week of the delivery date. Please include your name, order number, images, and a description of the damage.

Please note that we do not allow refunds for damaged products; you can choose for the product to be replaced or store credit issued. Again, we ask that if you commit to a product by placing an order, you are willing to work with us to correct any issues by getting you the correct product.

We will not be able to assist anyone who does not include images of their damage.

Order Adjustments

If you placed an order and soon after, items in your order go on sale, if your order was placed within 48 hours of our sale, you can reach out to us and request your order be price adjusted.

Holiday sales from 11/24-1/5 are not eligible for adjustments since this period will contain many different deals, days apart from each other.

If you purchased before a BOGO sale and your order has already been fulfilled, your order is not eligible for an adjustment.

Returned Shipments

If your order was returned to us due to an incorrect address given at checkout, you will be charged for the reshipment of the product. We will only reship the order one time from the initial order shipment.

International customers will also be charged for the reshipment of your order. If international customers do not want to pay for reshipment, there will be a 20% restocking fee of the total of the order; the remainder of the total will be refunded to the customer, less the initial shipping cost.