Privacy policy

SECTION 1 – INFORMATION WE COLLECT

Personal Information You Provide

When you purchase products, create an account, join our loyalty program, submit a review, or otherwise interact with the Site, we may collect personal information including:

Name
Billing and shipping address
Email address
Phone number
Payment information (processed securely by third parties)
Account credentials
Order history
Loyalty or rewards activity
Reviews, comments, images, or other content you submit

Automatically Collected Information

When you browse the Site, we automatically collect certain information, including:

Internet Protocol (IP) address
Browser type and operating system
Device information
Pages viewed, referring URLs, and interaction data

This information helps us understand how customers use our Site and improve functionality and performance.

SECTION 2 – HOW WE USE YOUR INFORMATION

We use your personal information to:

Process and fulfill orders
Provide customer service and support
Manage accounts, subscriptions, and loyalty programs
Communicate with you about orders, products, promotions, and updates
Send marketing emails and SMS messages (where permitted)
Enable reviews, testimonials, and user-generated content
Detect fraud, prevent abuse, and protect the Site
Comply with legal obligations

We do not sell your personal information.

SECTION 3 – CONSENT & COMMUNICATIONS

Transactional Communications

When you provide personal information to complete a transaction, verify payment, arrange shipping, or process a return, you consent to our use of that information for those purposes.

Marketing Communications

With your consent, we may send promotional emails or text messages about our products, services, rewards, or updates. You may opt out at any time:

Email: Use the unsubscribe link in any marketing email
SMS: Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT

Consent to receive marketing communications is not a condition of purchase.

SECTION 4 – TEXT MARKETING

By subscribing to Riddle Inc. text notifications, you consent to receive automated marketing text messages at the phone number provided. Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP. You understand that opting out by any other means is not a reasonable method of withdrawal.

SECTION 5 – LOYALTY PROGRAMS, REVIEWS & USER CONTENT

If you participate in our loyalty or rewards programs, submit reviews, testimonials, or images, we may collect and use that information to operate the program, display reviews, and for marketing or promotional purposes, as described in our Terms of Service.

Reviews and submitted content may be publicly displayed and associated with limited information such as first name, initials, or general location.

SECTION 6 – SHARING YOUR INFORMATION

We may share your personal information with trusted third parties to help operate our business, including:

Shopify (e-commerce platform)
Payment processors
Shipping and fulfillment partners
Email and SMS service providers
Analytics and fraud prevention services

These providers are authorized to use your information only as necessary to perform services on our behalf.

We may also disclose personal information if required by law, regulation, legal process, or to protect our rights or property.

SECTION 7 – SHOPIFY & PAYMENTS

Our store is hosted on Shopify Inc. Your data is stored through Shopify’s secure data storage systems behind a firewall.

Payment information is processed in accordance with PCI-DSS standards. Riddle Inc. does not store full credit card numbers.

For more information, please review Shopify’s Privacy Policy and Terms of Service.

SECTION 8 – COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to enhance your experience, analyze traffic, and personalize content. Cookies may include:

Session cookies
Shopping cart cookies
Analytics and performance cookies

You may manage cookie preferences through your browser settings. Disabling cookies may impact site functionality.

SECTION 9 – DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

SECTION 10 – DATA RETENTION

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

SECTION 11 – YOUR RIGHTS

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction or deletion of your information
Opt out of marketing communications

California residents may have additional rights under the CCPA/CPRA. Requests can be made using the contact information below.

SECTION 12 – MINORS

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

SECTION 13 – CHANGES TO THIS POLICY

We reserve the right to modify this Privacy Policy at any time. Changes take effect upon posting. If material changes are made, we will update the policy accordingly.

If Riddle Inc. is acquired or merged, personal information may be transferred as part of that transaction.

QUESTIONS & CONTACT INFORMATION

For questions, requests, or complaints regarding this Privacy Policy, please contact:

Riddle Inc.
📧 info@riddleoil.com
📍 680 S Cache Street, Suite 100-10219
Jackson, WY 83001

Refund policy

Pheromone Oil Products

Please be aware that the scented oils in this category are base note only formulas. They work with your own body chemistry (hormones, diet, health, genetics, pheromones, etc.) to act as an accelerant to your natural scent; we call these pheromone oils. These oils are enhancers, and because you're often nose-blind to your own scent, you may not smell these on yourself. However, our number one review on these scents is how many compliments people receive when wearing them.

People who love these scents are usually sensitive to smells and love their subtle nature. They typically suffer from fragrance-related headaches and don't from these. They don't want to smell overpowering to people around them. They use these scents as enhancers with other fragrances they wear.

We ask that you consider all of this information when purchasing these oils, as we do not accept returns for not being able to smell your pheromone products.

Returns / Exchanges / Refunds

Due to the nature of our products, we do not allow returns. We also do not process refunds. Please consider this when purchasing Riddle Oil products. We strongly encourage all first-time customers to purchase the Sample Kit, which includes all seven signature scents. This kit comes with a $10 off code to apply towards your next full-size purchase.

We allow exchanges on a case-by-case basis. Please reach out to our customer service team to request an exchange. We never allow exchanges on the Sample Kit or Sample Kit + Gift Card products.

Damages

If your product has been damaged in shipping or has a manufacturing defect, email us within one week of the delivery date. Please include your name, order number, images, and a description of the damage.

Please note that we do not allow refunds for damaged products; you can choose for the product to be replaced or store credit issued. Again, we ask that if you commit to a product by placing an order, you are willing to work with us to correct any issues by getting you the correct product.

We will not be able to assist anyone who does not include images of their damage.

Order Adjustments

If you placed an order and soon after, items in your order go on sale, if your order was placed within 48 hours of our sale, you can reach out to us and request your order be price adjusted.

Holiday sales from 11/24-1/5 are not eligible for adjustments since this period will contain many different deals, days apart from each other.

If you purchased before a BOGO sale and your order has already been fulfilled, your order is not eligible for an adjustment.

Returned Shipments

If your order was returned to us due to an incorrect address given at checkout, you will be charged for the reshipment of the product. We will only reship the order one time from the initial order shipment.

International customers will also be charged for the reshipment of your order. If international customers do not want to pay for reshipment, there will be a 20% restocking fee of the total of the order; the remainder of the total will be refunded to the customer, less the initial shipping cost.