Shipping policy

Fulfillment

Our fulfillment team processes orders Monday through Friday. Standard order processing time is 1–2 business days, but is not guaranteed.

During high-volume periods, including holidays and promotional sales, processing times can be much longer.

Orders placed with a designated “ship by” date will be processed and fulfilled within the same 1–2 business day window, beginning on the specified ship-by date.

You will receive email notifications throughout the fulfillment process, including:

Order confirmation
Shipping label creation
In-transit updates
Out-for-delivery notice
Delivery confirmation

If you do not see these emails in your inbox, please check your spam or junk folder.

International Shipping

International orders may be subject to taxes, duties, or customs fees determined by the destination country. These charges are not included at checkout, and unfortunately, we are unable to estimate them in advance.

All customs fees are the responsibility of the customer and must be paid upon delivery through the shipping carrier. If an international shipment is returned to us due to unpaid duties or fees, the order will be subject to:

A 50% restocking fee, and
Deduction of both the original and return shipping costs

Please note that customs processing timelines vary by country, and we are not responsible for delays once a package enters the destination country’s customs system.

Refund policy

Pheromone Oil Products

Please be aware that the scented oils in this category are base note only formulas. They work with your own body chemistry (hormones, diet, health, genetics, pheromones, etc.) to act as an accelerant to your natural scent; we call these pheromone oils. These oils are enhancers, and because you're often nose-blind to your own scent, you may not smell these on yourself. However, our number one review on these scents is how many compliments people receive when wearing them.

People who love these scents are usually sensitive to smells and love their subtle nature. They typically suffer from fragrance-related headaches and don't from these. They don't want to smell overpowering to people around them. They use these scents as enhancers with other fragrances they wear.

We ask that you consider all of this information when purchasing these oils, as we do not accept returns for not being able to smell your pheromone products.

Returns / Exchanges / Refunds

Due to the nature of our products, we do not allow returns. We also do not process refunds. Please consider this when purchasing Riddle Oil products. We strongly encourage all first-time customers to purchase the Sample Kit, which includes all seven signature scents. This kit comes with a $10 off code to apply towards your next full-size purchase.

We allow exchanges on a case-by-case basis. Please reach out to our customer service team to request an exchange. We never allow exchanges on the Sample Kit or Sample Kit + Gift Card products.

Damages

If your product has been damaged in shipping or has a manufacturing defect, email us within one week of the delivery date. Please include your name, order number, images, and a description of the damage.

Please note that we do not allow refunds for damaged products; you can choose for the product to be replaced or store credit issued. Again, we ask that if you commit to a product by placing an order, you are willing to work with us to correct any issues by getting you the correct product.

We will not be able to assist anyone who does not include images of their damage.

Order Adjustments

If you placed an order and soon after, items in your order go on sale, if your order was placed within 48 hours of our sale, you can reach out to us and request your order be price adjusted.

Holiday sales from 11/24-1/5 are not eligible for adjustments since this period will contain many different deals, days apart from each other.

If you purchased before a BOGO sale and your order has already been fulfilled, your order is not eligible for an adjustment.

Returned Shipments

If your order was returned to us due to an incorrect address given at checkout, you will be charged for the reshipment of the product. We will only reship the order one time from the initial order shipment.

International customers will also be charged for the reshipment of your order. If international customers do not want to pay for reshipment, there will be a 20% restocking fee of the total of the order; the remainder of the total will be refunded to the customer, less the initial shipping cost.