Fulfillment and Shipping
All orders will receive free domestic shipping. Depending on your order weight, it will ship via USPS First Class Mail, USPS Priority, or UPS Ground. The estimated shipping time is 3-5 business days, but there is no guarantee.
If you want a faster option, you can choose UPS 2nd Day or Overnight service at checkout. If your order is placed before noon MST, it will be guaranteed; if it is placed after noon MST, it will fall on the next day.
Our fulfillment team processes orders Monday through Friday. Our order processing time is 1-2 business days.
Orders placed during Holidays and Sales can take up to 5 days for processing.
Orders with a "ship by date" will be processed and fulfilled within the same 1-2 business day fulfillment time starting on the specific ship by date.
You will receive email notifications when your order is confirmed, when your shipping label is printed, when your order is in transit, when it is out for delivery, and when it is delivered. Please check your "junk" folder if you are not receiving these in your inbox.
When ordering internationally, there are sometimes fees associated with receiving your packages. These taxes and/or duty fees are calculated depending on the country. There is no way for us to know what those fees will be ahead of time.
We are not responsible for these fees; the buyer must pay for them upon the items arriving with their shipping carrier. Please keep in mind that if the package returns to us due to the customer not paying their country's fees, the customer will be charged a 50% restocking fee, along with the initial and return shipping label cost.
We are also not responsible for the customs holding timeline when your country receives the package.